Extremely unprofessional supplier. I ordered a bamboo webbing roll sample with clear specifications (100% bamboo fiber, 4m length, 3.2cm width, max 2mm thickness). They confirmed, invoiced me, and I paid in full. Instead of delivering what I ordered, they sent random fabric scraps of different sizes—completely useless for my product development. Despite multiple attempts to resolve the issue, they stalled with vague responses and refused to send the correct sample. Later, they admitted they never had the product in stock, despite claiming otherwise. Poor communication, misleading information, and failure to deliver the agreed order. I had to apply for a refund after wasting time trying to get what I paid for. Avoid this supplier if you want reliable transactions and professional service.

product is great